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Return & Refund

We provide shipping choices to get your chocolate to the destination in excellent shape, even in warm weather. Cocoa Store NYC will stand behind you should the chocolate arrive damaged in any way due to negligent actions of the shipping company. Just let us know of any problem, and we will do our best to resolve the situation to your satisfaction. Cocoa Store NYC cannot be responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package.

We highly recommend shipping to an address where someone will be able to receive the package when delivered.

Chocolate left outside your home all day may be damaged by weather that is too hot, cold, rainy or humid. Suggestion: If you are shipping to someone's home and they will be at work during the day, consider shipping the chocolate to the recipient at their office.

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